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Resources for Vacation Rental Managers
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VRM Resources

Resources for Vacation Rental Managers

There are a number of organizations that offer products, services and information for Vacation Rental Managers (VRM). A few we like are listed below.

The Vacation Rental Managers Association is "the" industry association for VRMs. It has approximately 500 business members from the U.S., Canada, Mexico and the Virgin Islands. VRMA holds an annual conference each year in the Fall, and hosts regional meetings on the East and West Coasts in the Spring. It publishes a quarterly newsletter. (For some history, visit our About Us page.) The next annual conference will be held October 21-25, 2006 in San Diego, California, at the Paradise Point Resort and Spa. Visit the VRMA website for more information.

The Florida Vacation Rental Managers Association (FVRMA) is a regional version of the VRMA, dedicated to issues of special interest to Florida VRMs. FVRMA is not an official chapter of VRMA, but many if not most of its members are also members of VRMA. It can be contacted at (407) 774-7880 or 222 S. Westmonte Drive, Suite 101, Altamonte Springs, Florida 32714, or by e-mail at It hosts a conference and trade show in the Spring of each year. It's next annual conference will be held May 21-23, 2006 in Orlando, Florida.

Professional Resort Housekeeping is the creation of Steve Craig. Steve has shown over 165 VRMs that housekeeping, that most dreaded of VRM functions, can be done professionally. Even more important, he has shown VRMs how to increase quality (happier guests and owners) at the same time they are actually reducing housekeeping costs. Steve also founded the Association of Vacation Rental Housekeeping Professionals (VRHP), publisher of Vacation Rental Housekeeping. VRHP is planning a national convention on October 12-13, 2001 in Biloxi, Misisippi.

Advanced Management Systems provides financial consulting services to VRMs. Its principle, George T. Volsky, is an expert in the financial issues involved in the financing and operation of vacation rental businesses, and has developed the tools to help VRMs operate more efficiently and more profitably. He is especially "on top" of the issues involved with "roll-ups," such as ResortQuest's purchase of over 40 VRMs. He is a frequent speaker at VRMA conferences and can be contacted at or (252) 995-6941.

Navis is the VRM industry's grand daddy when it comes to the devlopment of the latest in technology in vacation home telephone systems and services. Formerly knows as Buehner-Fry, Inc., it was Navis that first showed VRMs how to convert a problem into a revenue source, by installing telephones in vacation homes that prevented guests from charging calls to the owner, and generated income for the VRM at the same time. The technology has become more advanced over the years, but the concept of helping VRMs become more profitable remains. Navis also pioneered the technology and software needed to track housekeepers as they check into and out of vacation homes in the course of their work. Navis also provides long-distance telephone services and now offers a sophisticated contact management system. Navis was founded by Milt Buehner and Greg Fry, two of the industry's early leaders.

CSA Travel Protection provides travel insurance to vacationers, ensuring that they will not lose their vacation investment should they have to cancel their plans unexpectedly. Many VRMs sell CSA's travel protection insurance to renters at the time of booking, which provides protection for the guest, and revenue for the VRM. If the renter later has to cancel the reservation, the renter gets a refund, the owner of the property receives the rent, and the VRM gets a commission. Win-win-win!

Pacific Legal Foundation is a non-profit legal organization that works to maintain the balance between individual property rights, including the right of vacation home owners to rent their vacation homes under appropriate conditions, and the rights of government to "take" private property for the public good. PLF helps keep governments at all levels in check.

Resources for Timesharing Resorts

American Resort Development Association (ARDA) is the big daddy association of resort development, and by extension, the entire vacation ownership industry. This organization is dominated by the big players of the industry, with an emphasis on Timesharing. On one hand, the voices of small independent resorts tend to get lost at ARDA, on the other hand this is the organization that is heard in Washington and state capitols when it comes to resort development. It's a great organization to be affiliated with, regardless of the size of your resort. ARDA sponsors an annual conference in the Spring of each year, and offers a plethora of member services, including many education programs. ARDA's website contains a a lot of vacation industry information, and is worth visiting.

Cooperative Association of Resort Exchangers (CARE) is a non-profit industry organization consisting of a network of resort developers and resort service companies working cooperatively among themselves to add value to the vacationing experience of timeshare owners and club members.

TimeSharing Today is the monthly publication of an organization by the same name, that touts itself as The Independent Voice of Vacation Ownership. Subscribers are primarily individual Timeshare owners and the stories are oriented to the point of view of owners vis-a-vis those of resort management. However, it only takes what may seem like an anti-resort position in situations where it appears that resorts have failed in their responsibilites to owners in one way or another. The primary objective of TimeSharing Today is a healthy and viable vacation Timesharing industry. Each issue includes articles about and evaluations of individual resorts, and every Timeshare resort manager should be reading this publication just to keep his or her pulse on the industry, and to hear what owners are saying publically about his or her resort.

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